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CAOBA Signature: Unique stays that make your experience truly different, fully managed by us.
CAOBA Signature: Unique stays that make your experience truly different, fully managed by us.
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The most luxurious and unique stays in Mexico City, in just one click.
The most luxurious and unique stays in Mexico City, in just one click.
Discover

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FAQs

What is CAOBA?

CAOBA Hotels & Consulting OÜ is a unique experiences and direct-reservations platform powered by specialised tech consulting for the Hospitality industry, created in 2021 and actively working since the end of 2024, with +50 hoteliers already consulted, +300 properties live on our website, and available worldwide. 

What is an intermediary, and why does it matter?

An intermediary is an online travel agency (OTA), a tour operator or any third party that sits between you and the property. It handles your information and adds services you may not have asked for, and its commission ends up in the final price. At CAOBA there is nobody in the middle: you book with the people who will welcome you.

How is CAOBA different from travel agencies and OTAs?

OTAs sell their own brand and compete for your attention with ads and rankings. We focus on each property and the people behind it. We select properties carefully and never charge for better placement. The relationship, the communication and the payment are between you and the hotel.

Where is the value of CAOBA?

In three things: fairer prices without unnecessary commissions, direct contact with your host before, during and after your stay, and a curated selection you won’t find on the big portals. For hoteliers, we also offer consulting (SEO, advertising, marketing and physical improvements) to grow through direct bookings.

What types of booking do we offer?

There are two, depending on how each property works:

Booking request
You send your dates and the hotel receives your request by email. They can accept it and send you an invoice with a payment link, or suggest other dates.

Booking channel
You choose your stay and complete the booking directly in the property’s booking engine, which issues your confirmation instantly.

What is CAOBA Signature?

Our most exclusive selection: unique stays you can only book through CAOBA.

Who handles payments, changes and cancellations?

The property. CAOBA does not set prices or policies: dates, payments, changes, cancellations and refunds are agreed directly with the hotel under its own terms.

How do you choose the properties?

We research and review each property before listing it, looking at its architecture, design and level of service. That’s why you can browse by style (Mediterranean, adobe, brutalist, wabi-sabi…) or by occasion (honeymoon, weddings, wellness, accessibility, business…).

I’m a hotelier. How can I join CAOBA?

Get in touch with us via our contact page or through the "List Your Property" button in the top menu. You maintain total control over your prices, integration, and booking process—and if you need it, our consulting team is available to help you boost your visibility and direct sales.

Do you have a loyalty points or cashback program?

We’re working on it. On top of booking directly, we’re building a loyalty program that will let our guests earn points, use a future CAOBA card, and receive cashback on bookings made through our website. It is planned for early 2027. If you sign up now through our registration portal, which is already live, your account will be ready to start collecting benefits as soon as the program launches.

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